Terms of Sale

The online shop, hereinafter referred to as Cantina del Frignano, is the exclusive property of Cantina del Frignano - Società Agricola srl ​​P.Iva. and CF 03821810367 with registered office in Via san Rocco 1185 - Pazzano 41028 - Modena Italy Tel: 0536 952338.

Terms of sale

  • All retail prices include VAT

  • All the wines in our online store are actually available at our headquarters

  • The minimum order is 6 bottles or 2 bag in box

  • The site is updated several times a day

  • The published prices of the products and the offers may vary from year to format, for this reason Cantina del Frignano reserves the right to make changes without prior notice.

  • If a price has been published by mistake in an incorrect way, Cantina del Frignano reserves the right to renounce the sale.

  • No wine sales are made to minors under the age of 18

  • Spirits are not sold to minors under 18 years of age

Shipping

  • Shipments in Italy are free above € 200.00 including VAT.

  • For orders less than what is written above, the transport costs will be charged according to the destination and precisely:

  • Shipments abroad: contact us at 0039 0536 952338 or at cantinadelfrignano @ gmail. to request your order (we can manage the shipment from the office)

ATTENTION: AT THE TIME OF RECEIPT OF THE GOODS, ALWAYS PLACE THE “INSPECTION RESERVE” ON THE COURIER'S DUTY, IN ORDER TO AVOID FAILURE OF COMPENSATION IN THE EVENT OF DEFECTIVE OR BROKEN GOODS BUT NOT VISIBLE FROM THE OUTSIDE.

For your complaints:

e-mail: cantinadelfrignano @ gmail phone: 0536 952338

Cantina del Frignano is not responsible in any way, including loss of data or loss of earnings deriving from the use of the website www.cantinadelfrignano.it and its contents.
Cantina del Frignano is not responsible in the same way for the contents of the sites present through reporting links within www.cantinadelfrignano.it itself.
Cantina del Frignano apologizes for any errors in spelling, typing, translation of the texts and relieves itself of any liability for moral or material damages deriving from these

Defective merchandise / damaged shipment

In the case of defective goods

  • The same can be returned to Cantina del Frignano within 10 days of delivery.

  • The shipping and packaging costs for returning the shipment are charged to the customer.

  • Defective goods will be returned or refunded (in case they are out of stock) by Cantina del Frignano.

In case of damaged shipment

If you receive packages from Cantina del Frignano visibly damaged by the courier, (broken packaging or visibly stained by wine leaking from any broken bottles) you can do as follows:

  • In the case of multiple packages, reject the damaged package to the sender by signing the courier's bill "With Reserve". We will then take care of the return of the damaged package and send it back to you.

  • If, on the other hand, it is a single package shipment, reject the shipment to the sender and as before we will take care of the return and restoration of the shipment.

In case of exhaustion of the broken product, you will be contacted for a possible replacement if you do not find any replacement product in our catalog, Cantina del Frignano will refund the sums paid.
Any shipping costs for the return of the damaged package to the sender and return of the new one are completely at our expense.

Right of withdrawal

Information on the right of withdrawal

Purchases on the website www.cantinadelfrignano.it are subject to the discipline of Legislative Decree 206/05, which guarantees you the right to withdraw, for any reason, from the purchase contract.

Conditions of the right of withdrawal

The purchased good must be substantially intact
The right of withdrawal is reserved only for natural persons, thus excluding purchases made by resellers or by subjects who in any way purchase for resale to third parties.

Shipping costs will be charged to the customer
Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.


To exercise this right you must send us a communication to that effect within 10 days from the date of receipt of the ordered goods and send us the goods within a further 15 days.

Procedure to be followed

Send an e-mail to cantinadelfrignano@gmail.com containing the declaration of wanting to exercise the right of withdrawal, indicating all the requested data:

  • order number and order date

  • number of the invoice or the talking receipt

  • which products must be subject to withdrawal (identifying them with the article code)

  • your bank details (IBAN code)

Then you must wait for a communication from our Customer Service authorizing the return.
Upon receipt of this communication, you must return the returned goods within a further 15 days to Cantina del Frignano, Via san Rocco 1185 - Pazzano 41028 - Modena.

Refund times

Cantina del Frignano undertakes to reimburse the customer within 14 working days of receipt of the goods by crediting the customer with the amount corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.